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Brian Kwong Salesforce WizardMark Ross Salesforce Yoda

User Experience with David Tsai

WizardCast Episode 111

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What is User Experience and why is it important to us as Admin and Devs?

Show Overview
0:00 I give up!
1:31 Introduction
2:31 Joke
3:36 David Tsai User Experience Lead for IdeaExchange at Salesforce
4:42 What is User Experience
5:35 Difference between End User and Customer
9:40 A storied difference to solving problems. Story-driven problem statements
15:00 Salesforce Relationship design
23:50 The User Experience journey for Prioritization on the IdeaExchange 39:43 Continuous improvement
49:25 Outro
51:20 Post Outro

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Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: episode!

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